Most people who call legal aid about a repair don't need an intake interview. They need one correctly drafted letter, sent the right way, on a date that can be proved — and that letter is the legal prerequisite that decides the case a year later. By the time a tenant reaches a person, that step is usually behind her.
Threshold is an attempt at the step before that: a tenant fills it in alone, in her own words, and it produces three things — a letter she can send, a list of things to raise when she does reach a person, and a structured memo for whoever picks up her file.
Built by Amanda L. Czocher, a Texas appellate lawyer, with Claude. Published under CC BY-NC 4.0 — free to use and adapt, not to sell. Not affiliated with, endorsed by, or speaking for any legal aid organisation. Nothing you type here is stored or sent anywhere.
Threshold is an intake tool for legal aid tenants. A tenant fills it in alone — no volunteer on the phone — and it produces three things: a letter she can send, a list of things to raise when she talks to a person, and a structured case memo for the lawyer or advocate who picks up her file.
The premise is that most people who call legal aid about a repair don't need an intake interview. They need one correctly drafted letter, sent the right way, on a date that can be proved — and that letter is the legal prerequisite that decides the case a year later. Legal aid currently meets these tenants after that step was missed.